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Simon Holmes's avatar

Love this piece Mehdi! The part about setting a vision statement of "we exist to" is so critical to get people on the same page or hearing their peers' goals. Something I use in my strategy workshops to turn pain points & problems into action and get to tangible solutions is to use the "How Might We" activity. Take the big list of challenges, goals, pain points, etc. and turn each of them into a "how might we" statement.

For example, if the challenge is that customers churn because they're getting passed off from one person to the next on a support call, then the statement might be "how might we create a system that gets our customers the support they need quickly?"

I like this as a transition into getting from challenge/goal identification into action-oriented solutioning.

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